ANZ Scottsdale branch is closing
• After decades serving the local community the ANZ Scottsdale branch is closing its doors.
By Taylor Clyne
September 23, 2020
Local customers have been left furious following the announcement by ANZ Scottsdale on Monday afternoon that it will close its doors permanently Thursday March 18, 2021.
The blow to the community will be particularly disappointing for Dorset’s senior residents who rely on the face to face service and who do not have access to internet banking.
The announcement will mean four local positions at the branch will be lost.
ANZ General Manager for Tasmania Michael Wake said the decision to close was based on their customers no longer using branches the way they used to.
“We see a 10 per cent decline in customer transactions every year.
“At the same time, demand for our contact centres and hardship teams has grown significantly,” he said.
“While there is a clear trend of organisations moving online across Australia, including basic services such as Medicare and the Australian Taxation Office, we recognise the transition will be more challenging for some customers.”
Staff were informed of the closure prior to the general public with ANZ saying they are making every effort to find redeployment opportunities within the bank.
“We will seek to retain as many staff members as possible through helping them move into a range of new roles across ANZ where our customers need us most right now, such as our call centre, customer resolution and hardship teams,” Mr Wake said.
Alongside the branch closing its doors the ATM will also be removed from King Street leaving customers no choice but to access money locally through Westpac or Commonwealth’s ATM services.
Adding a further blow to ANZ customers, due to the company having no official tie or contract with Australia Post clients are unable to deposit money or pay bills at the post office, whilst clients of all other banks can.
Meaning from March 2021 the nearest location clients can bank in person at ANZ is at the Launceston or Kings Meadows branches.
It’s understood another bank has been approached to fill the commercial space on King Street. Talks are preliminary.